In May 2017 the British Insurance Brokers Association (BIBA) released a guide detailing the role of brokers in claims. It takes an in-depth look at the claims process as well as the significant value that brokers add to it.
The guide covers a wide range of topics from the notification and preparation of claims, to dealing with natural disaster claims. There is also plenty advice on how best to support your customers throughout the claims process.
You can access and download a copy of the BIBA’s guide to Insurance Brokers roles in claims at the following link.
